"I quit a restaurant after they entered an EBA and my pay got lowered by over 10 dollars an hour (I was on casual rates and I ONLY worked the weekends as I have a full time job also, the EBA lowered my pay to a flat rate of $21.64 an hour.)
They were poorly run and served bad food and I was getting ready to quit anyway but this was the last straw I quit over text, an hour before my shift, on Mother's Day when they had 650 people booked."
This is what happens when leadership undervalues people and ignores the impact of pay changes on those most affected.
Cutting rates for weekend casuals without consultation sends a loud message: “Your contribution doesn’t matter.”
That message will always be returned — in turnover, no-shows, and a culture of disengagement.
Yes. Transparent communication, involving staff in changes, and showing respect for their financial realities could have kept this bridge from burning.
That’s why we built the Work Personality snapshot — a 60-second quiz that helps leaders understand their style, how they handle tough conversations, and how their decisions land with their team.